Privacy Policy

Welcome to NXT Level Carpet Cleaning ("Company," "we," "us," or "our"). Your privacy is important to us, and we are committed to protecting the personal information you share when using https://nxtlevelcarpetcleaning.com (the "Website").

This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our Website or services, you agree to the terms outlined below.

Effective Date: January 24, 2026

Information We Collect

Information You Provide

We may collect personal information when you:

• Fill out a form
• Request a quote or appointment
• Contact us
• Opt in to receive communications

This may include:

• Name
• Email address
• Phone number
• Address or service location
• Any additional information you choose to provide

Website Usage Data

We collect non-personal information automatically through tools such as Google Analytics, including:

• IP address
• Browser type
• Device information
• Pages visited and time spent on the site

This data is anonymous and used to improve website performance and user experience.

How We Use Your Information

We use collected information to:

• Provide and manage our carpet cleaning and related services
• Respond to inquiries and service requests
• Send appointment confirmations and service reminders
• Send marketing, transactional, or informational messages (if you opt in)
• Improve our website and marketing efforts

We do not sell or trade your personal information.

SMS Messaging, TCPA & A2P Compliance

By providing your phone number and opting in, you consent to receive marketing, transactional, and informational messages from NXT Level Carpet Cleaning via:

• Text messages
• Phone calls
• Pre-recorded or artificial voice messages

Messages may be sent using our phone system, CRM, or Automatic Telephone Dialing System (ATDS).

Opt-Out Instructions

You may opt out of SMS communications at any time by texting STOP to:

(866) 525-7177

Message and data rates may apply.

Consent is not a condition of purchase and applies even if you are registered on any federal, state, or internal Do Not Call (DNC) list.

Third-Party Services & Disclosures

We may share limited information with trusted service providers that help us operate our website and deliver services (e.g., CRM platforms, analytics providers, scheduling tools). These providers are required to keep your information confidential.

We may disclose information when required by law or to protect our legal rights.

Remarketing

We may use third-party vendors, including Google, to show ads to users who have previously visited our website. These ads do not involve the collection of personally identifiable information and are used solely to promote our services.

Children's Online Privacy Protection Act (COPPA)

Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under the age of 13.

GDPR & CCPA Rights

Depending on your location, you may have the right to:

• Request access to personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications
• Request disclosure of how your data is used

California residents have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal data.

To exercise any rights, contact us using the information below.

Data Security

We use industry-standard security measures to protect your information during collection and transmission. While no system is 100% secure, we take reasonable steps to safeguard your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information