Privacy Policy

Effective Date: January 24, 2026

NXT Level Carpet Cleaning LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

1. Information We Collect

We may collect the following information when you schedule services or submit a form:

• First and Last Name
• Phone Number
• Email Address
• Service Address
• Service details and appointment information

2. How We Use Your Information

We use your information to:

• Schedule and confirm service appointments
• Send technician arrival updates
• Provide service reminders
• Send invoices and service notifications
• Respond to inquiries
• Send promotional offers and seasonal discounts (if you opt in)

3. SMS Communications

If you opt in to receive SMS messages from NXT Level Carpet Cleaning LLC, you may receive:

• Appointment confirmations
• Service reminders
• Technician arrival notifications
• Invoice alerts
• Promotional offers and discounts

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP.

4. Non-Sharing Clause (Required for A2P)

No mobile information will be shared or sold to third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as CRM platforms, payment processors, hosting providers, and messaging service providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

6. Third-Party Service Providers

We may use trusted third-party vendors to support our operations, including CRM systems, hosting providers, payment processors, and messaging platforms. These vendors may access your information only as necessary to perform services on our behalf.

7. Contact Information